What is the recommended architecture for Service Desk r12?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

This document explains a basic recommended architecture for r12. You may not have all of these applications in your CA Service Desk r12 environment.

Solution

It is recommended to have separate servers for:

CA Service Desk Primary Server, which can host CA CMDB, CA EEM, CA Workflow

Database(MDB)

CA Business Intelligence

CA Business Intelligence Replicated MDB

FAST ESP

It is required to have separate servers for:

CA Service Desk Secondary Servers

Note: In CA Service Desk r12, CA Workflow is a separate installer and as such can be installed either on the CA Service Desk Primary Server, or a CA Service Desk Secondary Server. You should consider this distributed architecture with EEM and CAWorkflow on a Service Desk Secondary Server if the anticipated server load for CA Workflow is going to be significant.

Note: FAST ESP and CA Business Intelligence cannot be installed on the same machine.

Note: If you install CA Service Desk and FAST ESP on the same computer, always start CA Service Desk services before FAST ESP services to avoid port conflicts.

Environment

Release:
Component: ARGIS