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How to reset corrupted IIS 'CAisd' virtual directory settings?

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Article ID: 54034

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When deploying Service Desk Manager on IIS Web Server, might notice that the CAISD virtual directory does not exist or is corrupted.

How do you reset corrupted IIS 'CAisd' virtual directory settings?

Environment

Service Desk Manager

All Supported Windows Operating Systems

All Supported IIS Web Server versions

Resolution

1.  Via a command prompt launched with 'Run as Administrator', navigate to the NX_ROOT\bin directory

2.  Launch "pdm_web_cleanup"

3.  A screen that looks like the following will appear.

4.  Click YES

5.  Run "pdm_configure" to rebuild the CAisd virtual directory for Service Desk

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