How to Change The Visualizer Port in CMDB r11.2.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are the steps to change the Visualizer in CMDB r11.2

Solution:

1. Stop the Visualizer service.
   
   
2. Open the server.xml file from $CA_SharedComponents$\tomcat\5.5.12\conf
   
   
3. Change <Connector port="OLD_PORT"...... to <Connector port="NEW_PORT"...
   
   
4. Open the adminui.url,web.url files from the Visualizer installation directory. Change URL=http://<hostname>:<OLD_PORT>/.... to URL=http://<hostname>:<NEW_PORT>/.... in both files.
   
   
5. Open the NX.env file from $NX_ROOT and change the Visualizer URL from NX_CMDB_VISUALIZER=http://<hostname>:<OLD_PORT>/CMDBVisualizer to NX_CMDB_VISUALIZER=http://<hostname>:<NEW_PORT>/CMDBVisualizer (only if CA CMDB is installed on the same machine)
   
   
6. Open NX.env.tpl file from $NX_ROOT/pdmconf and change the Visualizer URL from NX_CMDB_VISUALIZER=http://<hostname>:<OLD_PORT>/CMDBVisualizer to NX_CMDB_VISUALIZER=http://<hostname>:<NEW_PORT>/CMDBVisualizer (only if CA CMDB is installed on the same machine)
   
   
7. Open ca_application_registration table (with product_code=2018) in MDB and change the OLD_PORT to NEW_PORT in the Visualizer url. If Visualizer is installed as a Primary Server)
   
   
8. Restart CA CMDB services (only if CA CMDB is installed on the same machine).
   
   
9. Start the Visualizer service.

Environment

Release:
Component: ARGIS