Service Desk Integration Error; A database called failed [CMM000253]

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

The following error occurs while trying to create a 'Service Desk' ticket via the DSM server:
Service Desk Integration Error; A database called failed [CMM000253]

TRC_CM_OBJECT_MGR_x.log shows the following error:

COAPI_CDataAccess::CreateAdHocTicketURL failed with return code <253>
101208-10:45:01.2552334L|008380|0000219c|cmObjectMa|cmObjectManager 
|dataaccess.cpp      |003822|ERROR  | COAPI_CDataAccess::HandleError 
rc=CMM000253, component=cmdeskwebsc, errorInfo=

Solution:

This error occurs when the 'WebClient' service is not running on the DSM server.

The 'WebClient' services enables Windows-based programs to create, access, and modify Internet-based files.
If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depends on it will fail to start.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: