EE_MAXSIZEEXCEEDED Max Search Size Exceeded error when listing Users or Groups in Integrated Applications

Products

• CA Directory
• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

When listing Global Users or Global Groups from within eIAM the following error is received:

EE_MAXSIZEEXCEEDED Max Search Size Exceeded

This error can be returned through integration to related products as well, for example, CA Service Catalog.

 

Environment

Release: CASVCT99000-14.1-Service Catalog
Component:

Resolution

The maximum search size can be increased by the following procedure.

• Log into the eIAM User Interface
   
• Select the 'Configure' tab
   
• Select 'Session'
   
• Select 'Configuration'
   
• Within the 'Configuration' tab there is a field for 'Max Search Size'
   
• A value of 2000 is present by default
   
• This value can be modified as needed. Usually, a size of 5000 will be sufficient