How to manually install the ODBC driver provided by CA Business Intelligence?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

This document explains the procedure to manually install the ODBC driver on a BOXI server.

Solution

1. Open the folder CA_tps.nt from the DVD 2 of CA ServiceDesk R12 media
   
   
2. Under CA_tps.nt navigate to \CABO\oa_odbc_client. Fig 1
   
   
   Fig 1
   
   

   <Please see attached file for image>

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3. Double click on setup.exe to run the setup.
   
   
4. Click on Next on the first screen. Fig 2
   
   Fig 2
   
   

   <Please see attached file for image>

   
   
   
5. Accept the license agreement. Fig 3
   
   Fig 3
   
   

   <Please see attached file for image>

   
   
   
6. Select the installation location and click on Next Fig 4
   
   Fig 4
   
   

   <Please see attached file for image>

   
   
   
7. In the Database Configuration screen
   
   
• In the Name field enter casd_SERVERNAME (Where SERVERNAME is the server name of ServiceDesk primary server)
  
  
• In the TCP/IP Address field, enter the IP address of ServiceDesk primary server.
• In the TCP/IP Port field, leave the default port setting of 1706. Fig 5
  
  Fig 5
  
  

  <Please see attached file for image>

  
  
  
8. In the License Information screen, click on Browse and navigate to the folder \CA_tps.nt\CABO\oa_odbc_client\ folder in the DVD 2 of ServiceDesk Media and select the file oaclientkey.lic Fig 6
   
   Fig 6
   
   

   <Please see attached file for image>

   
   
   
9. Click on Next to accept the default settings. Fig 7
   
   Fig 7
   
   

   <Please see attached file for image>

   
   
   
10. On the Start Copying files screen, click on Next . Fig 8
    
    Fig 8
    
    

    <Please see attached file for image>

    
    
    
11. Click Next to complete the installation.

Environment

Release:
Component: ARGIS