After applying Cum Patch 2, request Change status changed to lookup. Prior to that it was a Drop down?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After applying R11.2 Cumulative patches QO99892, QO99893 and QO99894 the below problem occurs:

The request_change_status.htmpl page has a status field which is a drop down usually but now its showing option for click and search i.e. a popup open and we have to search, earlier there was simple drop down and we could select the new status from there only.

Also, when I open that page in Web Screen Painter, it shows that the type of field is drop down but when we see that page in browser it shows as lookup?

Solution:

For instance the total count of Status records that including both active and inactive is 19

The web.cfg variable 'SelListCacheMax' is set to 10 by default. In order to show a field as a dropdown, this web.cfg variable needs to be increased to more than the number of records the field contains including inactive records.

Edit the web.cfg and change the existing value
FROM: !SelListCacheMax 10
TO: SelListCacheMax 20

Restart the Servicedesk daemon service.

Note: If you have multiple webengines or secondary servers, this same change must be made in the web.cfg file for each and every webengine.

Environment

Release:
Component: ARGIS