How do I upgrade EEM to the version used by CA Service Desk r12?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

This document explains how to upgrade EEM (previously EIAM) when Upgrading to Service Desk r12.

Solution

There are instructions in the CA Service Desk r12 Implementation Guide, Ch2 Upgrading, Section on "Post Upgrade Configuration", "CA Workflow and EEM Upgrade", and "Upgrade CA EEM from 8.1 to 8.2".

Additionally, please see the "Troubleshooting Installation and Migration" section below for some additional gotchas for the EEM upgrade.

Environment

Release:
Component: ARGIS