search cancel

TAG_CUSTOM_ fields in Knowledge Tool templates.

book

Article ID: 53932

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

In the KT it's possible to create new KT templates with some TAGs (TAG_SUMMARY, TAG_PROBLEM, etc) in it. But what are TAG_CUSTOM_1, TAG_CUSTOM_2, etc. used for? I cannot see any entryfield where I can put some text in it?

<Please see attached file for image>

Figure 1

Solution

The TAG_CUSTOM_ fields are attributes, that are added to the database schema only. They cannot be used out-of-the-box.
If you want to use them, you need to customize the Knowledge Document Detail screen (detail_KD.htmpl form) with the WebScreenPainter and add textboxes with the attribute relating back to the custom* fields.

Environment

Release:
Component: ARGIS

Attachments

1558713875744000053932_sktwi1f5rjvs16t89.gif get_app