TAG_CUSTOM_ fields in Knowledge Tool templates.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

In the KT it's possible to create new KT templates with some TAGs (TAG_SUMMARY, TAG_PROBLEM, etc) in it. But what are TAG_CUSTOM_1, TAG_CUSTOM_2, etc. used for? I cannot see any entryfield where I can put some text in it?

 

Environment

Release: CA Service Desk Manager 17.3.X

Resolution

 

The TAG_CUSTOM_ fields are attributes, that are added to the database schema only. They cannot be used out-of-the-box.
If you want to use them, you need to customize the Knowledge Document Detail screen (detail_KD.htmpl form) with the WebScreenPainter and add textboxes with the attribute relating back to the custom* fields.