URL for direct access to a Change Order

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

The URL that is sent within an Activity Notification contains the internal id of a Change Order:
http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.id=400001
But how can a user open a Change Order with a given Reference Number?

Solution

If you want to open a Change Order with a Reference Number, you need to change the QBE parameter in the URL like this:
http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.chg_ref_num=1234
where 1234 is the Change Order Reference Number.

Environment

Release:
Component: ARGIS