How do I configure an agent to report to a different Scalability Server? How do I change the Scalability Server the agent is reporting to?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The Scalability Server an agent reports to can be changed via command line or via a configuration policy.

If you were to change the reporting Scalability Server of a machine you could do so either by running a command line on the agent machine or by changing the parameter 'Common Agent--> Common' in the configuration policy on the domain manager

1. The following command can be run on the agent to change the Scalability Server, the agent reports to:
   
   caf setserveraddress <new Scalability Server hostname>
   
   

   <Please see attached file for image>

   
   
   
2. Changing a parameter in the configuration policy:
   
   Right click on the Configuration policy and select 'New policy' and give a name for the policy. (In this example 'Change SS' is the name set for the new policy)
   
   Navigate to Change SS->DSM->Agent->Common Agent->Common and assign a value for the 'Scalability Server Address'.
   
   

   <Please see attached file for image>

   
   
   After making the change, seal the configuration policy and apply it to the desired computers/groups.

Important Note: If the Scalability Server the agent was reporting to, is no longer available then the configuration policy method will not work. You will have to use the command line method (using a script/login script) to re-direct the agents to a new Scalability Server.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: