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How do I configure an agent to report to a different Scalability Server? How do I change the Scalability Server the agent is reporting to?

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Article ID: 53902

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The Scalability Server an agent reports to can be changed via command line or via a configuration policy.

If you were to change the reporting Scalability Server of a machine you could do so either by running a command line on the agent machine or by changing the parameter 'Common Agent--> Common' in the configuration policy on the domain manager

  1. The following command can be run on the agent to change the Scalability Server, the agent reports to:

    caf setserveraddress <new Scalability Server hostname>

    <Please see attached file for image>

    Figure 1

  2. Changing a parameter in the configuration policy:

    Right click on the Configuration policy and select 'New policy' and give a name for the policy. (In this example 'Change SS' is the name set for the new policy)

    Navigate to Change SS->DSM->Agent->Common Agent->Common and assign a value for the 'Scalability Server Address'.

    <Please see attached file for image>

    Figure 1

    After making the change, seal the configuration policy and apply it to the desired computers/groups.

Important Note: If the Scalability Server the agent was reporting to, is no longer available then the configuration policy method will not work. You will have to use the command line method (using a script/login script) to re-direct the agents to a new Scalability Server.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Attachments

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