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How to change the date format in ServiceDesk to display in 24 hour format?

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Article ID: 53896

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document explains the steps to change the date and format in ServiceDesk to 24 hour format.

Solution:

To change the date and time format in ServiceDesk:

  1. Open the web.cfg file present under $NX_ROOT\bopcfg\www folder.
  2. Find the line ! DateFormat MM/DD/YYYY hh:mm a(am,pm)
  3. Uncomment the line and change it to ! DateFormat MM/DD/YYYY HH:mm (Need to remove am,pm)
  4. Recycle ServiceDesk daemons/services.

Now the date will be displayed in 24 hour format. See Fig 1

<Please see attached file for image>

Figure 1

Environment

Release:
Component: ARGIS

Attachments

1558711358670000053896_sktwi1f5rjvs16s7g.gif get_app