How to change the date format in ServiceDesk to display in 24 hour format?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document explains the steps to change the date and format in ServiceDesk to 24 hour format.

Solution:

To change the date and time format in ServiceDesk:

1. Open the web.cfg file present under $NX_ROOT\bopcfg\www folder.
2. Find the line ! DateFormat MM/DD/YYYY hh:mm a(am,pm)
3. Uncomment the line and change it to ! DateFormat MM/DD/YYYY HH:mm (Need to remove am,pm)
4. Recycle ServiceDesk daemons/services.

Now the date will be displayed in 24 hour format. See Fig 1

<Please see attached file for image>

Environment

Release:
Component: ARGIS