In Service Desk r12, how does licensing work in Access Types?
Article ID: 53895
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Within access types there is a field for "licensed". This document explains how this works.
This defines if the user will access data that is not their own. Licensing is the same as it was in previous versions except that it is now more overtly shown from the license definition perspective.