Client machines AM status is showing "Alert" red color mark, what does it mean? How to get this agent to operation state?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description

Client machine AM status, it showed the "Alert" with red color mark. What is this Meant "Alert" Status? How to change the agent status to operational?

Solution

The DSM explorer shows the machine with red color mark and the AM status shows "Alert"

It means the applied policy has been violated,

For example: IP change or hardware modification like memory decreased/increased.

Please follow the procedure to get agent workstation to operation state,

Step 1: Open DSM explorer on domain manager .

Step 2: On console expand Policies (Query, Event or Software based)

Step 3: check violators list

Step 4: select targets

Step 5: :Right click and reset

Environment

Release:
Component: DTSVMG