Unable to start Ingres Intelligent Database Service.

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Description

When trying to start the Ingres service an error occurs. Error 1053: The service did not respond to the start or control request in a timely fashion.

Solution

This problem is usually due to a corrupt or missing symbol.tbl file. Navigate to the d ingres\files directory i.e. Program Files\CA\Ingres [EI]\ingres\files.

• Verify that the symbol.tbl file is different from the symbol.bak file or missing completely
• Delete the symbol.tbl file
• Rename the symbol.bak to symbol.tbl
• Start the Ingres Intelligent Database Service
• Start the eTrust Directory - iTechPoz services
• A new symbol.bak should have been created in the files directory

Environment

Release:
Component: ADTCTL