Unable to start Ingres Intelligent Database Service.

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Article ID: 53862

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Updated On:

Products

CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Description

When trying to start the Ingres service an error occurs. Error 1053: The service did not respond to the start or control request in a timely fashion.

Solution

This problem is usually due to a corrupt or missing symbol.tbl file. Navigate to the d ingres\files directory i.e. Program Files\CA\Ingres [EI]\ingres\files.

  • Verify that the symbol.tbl file is different from the symbol.bak file or missing completely
  • Delete the symbol.tbl file
  • Rename the symbol.bak to symbol.tbl
  • Start the Ingres Intelligent Database Service
  • Start the eTrust Directory - iTechPoz services
  • A new symbol.bak should have been created in the files directory

Environment

Release:
Component: ADTCTL