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HTTP Error 403 - Forbidden: Access is denied.

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Article ID: 53857

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Error message "You are not authorized to view this page"

HTTP Error 403 - Forbidden: Access is denied.

when the web server (IIS) is also setup to use ASP.NET

Solution:

Please follow the following steps:

  1. From the IIS manager -> Web Service Extensions, please make sure that "Unicenter ServiceDesk" is "allowed".
           For IIS7 and later this is located under "ISAPI and CGI Restrictions"

       2. Also under IIS Manager -> Internet Information Services -> local computer -> Application Pools -> Properties -> Identity Tab, set the value for "predefined" to "Local System".

       3. Click apply and close out the IIS Manager.

       4. Now try to login again and it should work.

Environment

Release:
Component: ARGIS

Resolution

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