How can we prevent users from modifying their scoreboards?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

It may desirable to prevent users from modifying their scoreboards.

Solution:

To prevent users from modifying their scoreboard, alter their Access Type.

1. Login to ServiceDesk as Administrator
   
   
2. Go to Administration->Access Types->Select the access type you want to restrict. See Fig 1
   
   Fig 1
   
   

   <Please see attached file for image>

   
   
   
3. In the Access Type detail, go to Function Access tab and click on Edit. See Fig 2
   
   Fig 2
   
   

   <Please see attached file for image>

   
   
   
4. Under Function Access tab, change the setting for Admin to None. See Fig 3
   
   Fig 3
   
   

   <Please see attached file for image>

   
   
   This removes the item from the user's File menu.

Environment

Release:
Component: ARGIS