How are the Service Desk contacts are linked to the Configuration Items

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Which tables does Service Desk use to link contacts and Configuration Items?

Environment

Release: 17.x

Resolution

Service Desk contacts and Configuration Items are linked using the attribute "cenv" and the reference values are stored in Lrel_Table table. The following fields in the Lrel_Table store the reference information:

{l_attr,l_persid,r_attr,r_persid}

{"cenv","cnt:UUID","cntref","nr:UUID"}

You may use the Web Services method createLrelRelationship() to create these relationships and removeLrelRelationships to remove them.

Additional Information

LREL Methods