Which tables does Service Desk use to link contacts and Configuration Items?
Release: 17.x
Service Desk contacts and Configuration Items are linked using the attribute "cenv" and the reference values are stored in Lrel_Table table. The following fields in the Lrel_Table store the reference information:
{l_attr,l_persid,r_attr,r_persid}
{"cenv","cnt:UUID","cntref","nr:UUID"}
You may use the Web Services method createLrelRelationship() to create these relationships and removeLrelRelationships to remove them.