Description:
Which tables does Service Desk use to link contacts and Configuration Items?
Solution:
Service Desk contacts and Configuration Items are linked using the attribute "cenv" and the reference values are stored in Lrel_Table table. The following fields in the Lrel_Table store the reference information:
{l_attr,l_persid,r_attr,r_persid}
{"cenv","cnt:UUID","cntref","nr:UUID"}
You need to update these fields in order to link the contacts and CIs in bulk.
You may also use the Web Services method createLrelRelationship() to create these relationships.