How to change the default session time out for a user in Embedded Entitlements Manager 8.3 or 8.4?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The default session timeout in EEM is 24 hours. However, this can be modified. This document explains the steps to provide a custom session timeout in EEM.

Solution:

In Embedded Entitlements Manager 8.3 and 8.4 the default session timeout is set to 24 hours. However, it can be modified.

Steps to modify the default session time out.

1. From Windows Services stop the iTechnology iGateway service. See Figure 1
   
   Figure 1
   

   <Please see attached file for image>

   
   
   
2. Open the iAuthority.conf file present under C:\Program Files\CA\SharedComponents\iTechnology folder
   
   
3. Add the following line before the </iSponsor> closing tag
   <CredentialLifeTime>N</CredentialLifeTime> where N is the number of hours for session timeout. See Figure 2
   
   Figure 2
   

   <Please see attached file for image>

   
   
   
4. Start the CA iTechnology iGateway service from Windows Services.

Environment

Release:
Component: ARGIS