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Are there any documented examples of scoreboard queries?

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Article ID: 53744

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When customizing the scoreboard, having examples is a valuable resource.

Environment

Service Desk Manager - All Versions.

Resolution

Your out of the box Service Desk installation includes a library of more than 500 pre-built scoreboard queries.

These are very useful as examples to reference when writing your own scoreboard queries.

To access the examples, select the Administration tab, then Service Desk, Application Data, Stored Queries (see Figure 1):


Figure 1:

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/building/building-ca-service-desk-manager/query-and-message-modifications/scoreboard-queries.html

Attachments

1660717435858__Stored Queries.JPG get_app