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Is there any sample data available for use in CA service desk knowledge tools in R12?

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Article ID: 53739

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The sample data is available however it should be first imported to local database before using it.

Solution:

Sample Knowledge data from Knowledge Broker and Knowledge Accelerators is provided for your use. If you decide you want to use the sample Knowledge data you must import the data into the CA Service Desk Knowledge Tools database. Follow the instructions outlined below to do so.

Windows installation

  1. Go to $NX_ROOT\samples\data and unzip SampleData.zip into the same directory.

  2. From the command window, go to $NX_ROOT/bin and run ImportSampleData.bat.

UNIX installation

  1. Run the command tar -xvf SampleData.tar from $NX_ROOT/samples/data.

  2. From the command window, go to $NX_ROOT/bin and run ImportSampleData.sh.

Environment

Release:
Component: ARGIS