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What is the use of 'Use Stricter Rules' on the Survey Detail page?

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Article ID: 53731

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

What is the use of 'Use Stricter Rules' on the Survey Detail page?

Environment

Clarity Service Desk 17.2
Clarity Service Desk 17.1

Resolution

When 'Use Stricter Rules' is checked on the Survey, Service Desk ensures that a surveyor cannot submit his/her responses to a particular survey that they received more than once.

In such a case if surveyor tries resubmitting his/her response to the survey again, they come across following message:

The following condition was encountered while processing your request to take this survey: AHD05245: You already completed the survey. No duplicate surveys are allowed .' 

You will not be allowed to complete the survey at this time. Please report this to the Service Desk Administrator.


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