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Control panel option in DSM explorer is not getting displayed when connecting to DSM server through Terminal Services. When I do that connecting via remote console, I can see the control panel.

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Article ID: 53721

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description

Also checked the user Have full control permissions on "Control panel access" object in security profiles. Tried using mstsc/console to connect (that way its using console mode which is equivalent to how URC works).

Solution

When the option In DSM explorer 'DSM Infrastructure' from view in the main menu in unchecked, the terminal services will not display the control panel, but at same time RCO shows the control panel. Ensure that "DSM Infrastructure" option is checked when connecting to DSM server through terminal services.

Environment

Release:
Component: DTSVMG