ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How to setup EEM authentication in ServiceDesk R12? The option is no longer available on configuration screen.

book

Article ID: 53712

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

In ServiceDesk R12, the EEM integration is changed. This document explains the steps to configure EEM authentication.

Solution

Steps to configure EEM authentication in ServiceDesk R12:

  1. Login to ServiceDesk as Administrator

  2. Go to Administration->Options Manager->Security.

  3. The following options need to be installed

    1. eiam_hostname: Enter the hostname of EEM server

    2. url_etrust_password_reset: This URL can be used if a user forgets his password set in EEM. Change the URL as follows http://eiam_hostname/EOAWebi/EAOLogin

    3. use_ EIAM_artifact: This uses EIAM artifacts create by the EEM

    4. use_eiam_authentication: This will enable EEM authentication for the all access types. Fig1

      Fig 1.

      <Please see attached file for image>

      Figure 1

  4. After the options are installed, recycle ServiceDesk services.

  5. After recycling the services, the authentication type for all access types changes to CA EEM-Use CA Embedded Entitlements Manager. Fig 2

    Fig 2

    <Please see attached file for image>

    Figure 2

  6. If the authentication type need to be changed for some access types, it can be done using Edit option of the access type detail window.

Environment

Release:
Component: ARGIS

Attachments

1558711523884000053712_sktwi1f5rjvs16s9h.gif get_app
1558711521728000053712_sktwi1f5rjvs16s9g.gif get_app