How to setup EEM authentication in ServiceDesk R12? The option is no longer available on configuration screen.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

In ServiceDesk R12, the EEM integration is changed. This document explains the steps to configure EEM authentication.

Solution

Steps to configure EEM authentication in ServiceDesk R12:

1. Login to ServiceDesk as Administrator
   
   
2. Go to Administration->Options Manager->Security.
   
   
3. The following options need to be installed
   
   
   1. eiam_hostname: Enter the hostname of EEM server
      
      
   2. url_etrust_password_reset: This URL can be used if a user forgets his password set in EEM. Change the URL as follows http://eiam_hostname/EOAWebi/EAOLogin
      
      
   3. use_ EIAM_artifact: This uses EIAM artifacts create by the EEM
      
      
   4. use_eiam_authentication: This will enable EEM authentication for the all access types. Fig1
      
      Fig 1.
      
      

      <Please see attached file for image>

      
      
      
4. After the options are installed, recycle ServiceDesk services.
   
   
5. After recycling the services, the authentication type for all access types changes to CA EEM-Use CA Embedded Entitlements Manager. Fig 2
   
   Fig 2
   
   

   <Please see attached file for image>

   
   
   
6. If the authentication type need to be changed for some access types, it can be done using Edit option of the access type detail window.

Environment

Release:
Component: ARGIS