I receive multiple copies of the "Group Manager" macro email, one email in every 2 minutes. I only want 1 notification sent.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Sometimes we receive multiple emails for a single event even though we have configured to send notification only once.

Solution:

Open the stdlog file as per the time stamp and see whether you get messages similar to below:

09/04 16:22:49.89 g1dwsdap spelsrvr           4084 ERROR           alg.spl
701 Error setting log analyst 793ED69B4E87A545BD8E911834D829FC: NOT FOUND

09/04 16:22:49.90 g1dwsdap spelsrvr           4084 ERROR           13 macro event error 'AHD05026: Error creating Activity Log Entry.

09/04 16:22:50.06 g1dwsdap animator_nxd           2632 ERROR animator_nxd.c           1726 AHD03075: Required attribute is missing. (attribute: type object: alg) in animator ANI:400151 (cr:401040) for atev:400716 in method animation_complete

If yes then please check the UUID of the contact System_AHD_Generated whether it is ?793ED69B4E87A545BD8E911834D829FC?.

If it is different then please follow the below steps in restoring its correct value:

1. Take an extract of ca_contact table using the command:
   pdm_extract ca_contact > cnt.txt
   
   
2. Take a back up of cnt.txt
   
   
3. Open cnt.txt and compare the uuid of system_ahd_generated whether it is 793ED69B4E87A545BD8E911834D829FC or different.
   
   
4. Open cnt.txt and correct the UUID to 793ED69B4E87A545BD8E911834D829FC and save the file.
   
   
5. Load it back using the command pdm_load -f cnt.txt
   
   # From now on there will no multiple emails generated.
   
   
6. If it is different run the below command:
   pdm_load -r -f cnt.txt

Environment

Release:
Component: ARGIS