How to close a ticket from the command line.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

This document gives you the syntax for closing a ticket using the command line utility pdm_text_cmd.

Environment

CA Service Management 17.X

Resolution

The following example provides the syntax for closing a ticket from the command line.

1. If you need to close a ticket with ID 12345, you need a file.txt.
   
   %SEARCH=REQUEST_ID
   %REQUEST_ID=<Ref#>
   %STATUS=Closed
   
   where <Ref#> represents the ticket reference number of the ticket you are trying to close. (In this example, it would be 12345)
   
   
2. Save the above statements in a text file
   
   
3. Run the pdm_text_cmd with file.txt as the input file...
   
   The actual command is
   
   pdm_text_cmd.exe -t Request -o UPDATE -u <userid> -f file.txt
   
   where file.txt is the text file specified above and <userid> is the user you wish to commit the update to using.
   (The -u flag is optional)
   
   The above command will update the ticket and set the status to close.