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When installing or upgrading to CA Service Desk or CMDB r12 or r12.1, Configuration fails with the error: "unable to validate extension tables".

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Article ID: 53686

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

Service Desk or CMDB Configuration; will error when "Validating Extension" tables if a specific folder is not in your %PATH%.

Solution

Validate the following folder or its equivalent is part of your %PATH% environment variable: C:\Program Files\CA\SC\eTPKI\lib

To check the %PATH%, execute this command:
echo %PATH%

To add the directory to your %PATH%, right click "My Computer" > "Properties".
Click "Advanced" and then "Environment Variables".
Edit the System PATH to include:
C:\Program Files\CA\SC\eTPKI\lib
Click OK and re-run pdm_configure.

Environment

Release:
Component: ARGIS