When installing or upgrading to CA Service Desk or CMDB r12 or r12.1, Configuration fails with the error: "unable to validate extension tables".

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

Service Desk or CMDB Configuration; will error when "Validating Extension" tables if a specific folder is not in your %PATH%.

Solution

Validate the following folder or its equivalent is part of your %PATH% environment variable: C:\Program Files\CA\SC\eTPKI\lib

To check the %PATH%, execute this command:
echo %PATH%

To add the directory to your %PATH%, right click "My Computer" > "Properties".
Click "Advanced" and then "Environment Variables".
Edit the System PATH to include:
C:\Program Files\CA\SC\eTPKI\lib
Click OK and re-run pdm_configure.

Environment

Release:
Component: ARGIS