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Visualizer Admin Console fails to open. Error "Connection to the server refused."

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Article ID: 53682

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

After CMDB and Visualizer are upgraded from 11.1 to r11.2, when launching the Visualizer Admin Console, an error message "Connection to the server refused" appears, and cannot get Admin Console screen.

Solution

The problem might be caused that the following tree tables related to Visualizer are empty.

     Vis_configuration
     Vis_object_store_criteria
     Vis_object_store_master

NOTE: Please take backups before you proceed.

  1. Go to (Service Desk)\cmdb\data\install folder.

  • Run the following command to load necessary data to them.

         Pdm_perl loadVisData.pl

Environment

Release:
Component: ARGIS