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Visualizer Admin Console fails to open. Error "Connection to the server refused."


Article ID: 53682


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



After CMDB and Visualizer are upgraded from 11.1 to r11.2, when launching the Visualizer Admin Console, an error message "Connection to the server refused" appears, and cannot get Admin Console screen.


The problem might be caused that the following tree tables related to Visualizer are empty.


NOTE: Please take backups before you proceed.

  1. Go to (Service Desk)\cmdb\data\install folder.

  • Run the following command to load necessary data to them.



Component: ARGIS