How do I uninstall CA Workflow 1.1 in ServiceDesk R12?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides the steps to uninstall CA Workflow in ServiceDesk R12.

Solution:

CA Workflow 1.1 can be uninstall through a command line. Before running the command, we need to know the locations of jre 1.6/bin folder and uninstall.jar file location.

On a default installation of ServiceDesk R12, the JRE location is C:\Program Files\CA\SC\JRE\1.6.0_00\bin and the location of uninstall.jar file is C:\Program Files\CA\Service Desk\site\Workflow\uninstall.

Open the command prompt and run the following command
                "<install_location>/jre/bin/java" -cp "<install_location>/uninstall/uninstall.jar" run -silent

Example: Open the command prompt and run the command as described above. Figure 1

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It will remove the client, server and uninstall folders from C:\Program Files\CA\Service Desk\site\Workflow folder returns back to the command prompt. Figure 2a, 2b

<Please see attached file for image>

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Environment

Release:
Component: ARGIS