Privileged user Windows' user rights
Article ID: 53662
Updated On:
Products
Issue/Introduction
When the Service Desk Manager/SDM privileged user(default is ServiceDesk) is deleted from Windows local user list(like by mistake, or some sort of cleanup), and if you have this SDM user id as the only id for administration, you will not be able to login to SDM web interface for administration purpose, though SDM is still running and regular users can login(assuming the privileged user id deletion happened after SDM started). And if this is a production install and you would like to recover without shutdown and reconfigure SDM, what you could do? This article provides steps for this recovery without stopping SDM and reconfiguration.
Environment
Service Desk Manager 17.x on Windows
Resolution
You can have your windows admin login to SDM server as local administrator and manually create the privileged user(default is ServiceDesk; you can check the config.properties file in SDM install\site folder to make sure), then set the following local user rights for this privileged user
Log on as a batch job
Act as part of the operating system
Replace a process level token
Adjust memory quotas for a process
Feedback
