Not able to launch various CA Business Intelligence Applications: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the comm-line sxstrace.exe tool for more detail"
Article ID: 5366
Updated On:
Products
Issue/Introduction
Not able to launch various CA Business Intelligence (CABI) applications as they fail with the following error:
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the comm-line sxstrace.exe tool for more detail"
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<Please see attached file for image>
This can affect:
Universe Design Tool (UDT) - designer.exe
Central Configuration Manager (CCM) - SvcMgr.exe
Central Management Server (CMS) - CMS.exe
The Windows Application Event Log will report the following similar message:
Source: SideBySide
EventID: 33
Description: Activation context generation failed for "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\designer.exe". Dependent Assembly Microsoft.VC80.CRT,
processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.
Cause
This issue will occur when the prerequisite package "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC SecurityUpdate" is missing from the CABI server.
This may be confused with the basic Microsoft Visual C++ 2005 redistributable. You must have the SP1 MFC Security Update.
Environment
Resolution
1. Download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables from:
http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347
2. Perform a repair install of CABI on the CABI server via Add/Remove Programs
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