During Configuration SQL returns code 255.
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During Configuration SQL returns code 255.

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Article ID: 53652

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

While the configuration is being run SQL returns code 255. What is causing this and what should be done to overcome this error.

Configuration Fais with error - Task failed (Configure MS SQL Server). Continue?

You can notice following in the configure.log -

10/23 11:26:02.865 INFO MonitorSQLMDB.java 67 Null file passed to MonitorSQLMDB, using default at C:\DOCUME~1\ca.user\Local Settings\Temp\mdb\mdbstatus.log
10/23 11:26:02.943 INFO InstallMSSqlMdbTask.java 180 The syntax of the command is incorrect.

10/23 11:26:02.943 ERROR InstallMSSqlMdbTask.java 192 Configure SQL server returns code 255
10/23 11:26:02.943 WARN TaskMediator.java 210 Configure MS SQL Server: Task failed (Configure MS SQL Server). Continue?

Environment

Release 11.2

Resolution

There may be a few reasons for this problem to occur:

  1. It may be a space in the install directory due to which you might encounter this problem.
  2. Ensure that you are not using the sa user for configuration.
  3. Ensure that the password does not contain any special characters.

If the above is ruled out. Check if the checkdb.log has recorded something similar to the following -

10/23 11:00:16.98 server sql_ckeckdb 5896 SEVERE_ERROR sqlclass.c 431 Failed to logon to SQL Server (sa-ca-health1) Reason: [Microsoft OLE DB Provider for SQL Server] [ SQL Code=18456 SQL State=42000] Login failed for user 'ServiceDesk'.
10/23 11:04:16.78 server sql_ckeckdb 1616 SEVERE_ERROR sqlclass.c 431 Failed to logon to SQL Server (sa-ca-health1) Reason: [Microsoft OLE DB Provider for SQL Server] [ SQL Code=18456 SQL State=42000] Login failed for user 'ca.user'.

If yes, in that case you might be using a complex password.

In case configure.log carries following error:

10/23 11:00:17.243 INFO MonitorSQLMDB.java 67 Null file passed to MonitorSQLMDB, using default at C:\DOCUME~1\ca.user\Local Settings\Temp\mdb\mdbstatus.log
10/23 11:00:17.384 INFO InstallMSSqlMdbTask.java 180 The syntax of the command is incorrect.
10/23 11:00:17.384 ERROR InstallMSSqlMdbTask.java 192 Configure SQL server returns code 255
10/23 11:00:17.384 WARN TaskMediator.java 210 Configure MS SQL Server: Task failed (Configure MS SQL Server). Continue?

If yes then do the following:

Change the Environment variable path of TEMP and TMP to -

C:\temp

Now run the configure again. It should run without any issues.

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