What are the steps to perform a back up in Embedded Entitlements Manager 8.4?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

As EEM 8.4 no longer uses Ingres, specific steps are needed to perform a backup of the EEM.

Solution:

Performing a backup in EEM 8.4 is a two step process.

1. Backup CA EEM server File and Folders.
2. Backup CA EEM Data stored in the CA Directory

Steps to backup CA EEM server files and folders:

You must backup the following files

Configuration files:

• iPoz.conf
• Eiam.conf
• iPoz.map
• Spin.conf
• iPozDsa.pem
• iPozRouterDsa.pem
• logDepot.conf
• calmReporter.conf

Event Information (required if EEM has any events configured)

• logdepotdb
• calm_catalog folder
• calm_archive folder
• System Registry
• iTechnology folder.

Steps to backup EEM Data stored in CA Directory

In EEM 8.4 the data is stored in a memory mapped db file. The file's default location is C:\Program Files\CA\eTrust Directory\dxserver\data\iTechPoz-XXXXXXXXXXX (XXX is the server name where EEM is installed)

The DXSERVER command dxdumpdb should be used to take a backup of the data stored in the directory

Note: The DX_HOME environment variable should be set in the environment variables to run the command from any location. If DX_HOME is not set then the dxdumpdb can only run from C:\Program Files\CA\eTrust Directory\dxserver\bin folder.

1. On the EEM server, open command prompt and run the command dxserver stop all (This will stop all the dxserver services)
   
   
2. Run the command dxdumpdb -f output_file_name iTechPoz-<hostname>
   
   Example: dxdumpdb -f C:\initial.ldif iTechPoz-ServerABC
   
   This will create an initial.ldif file under root of C drive which contains all the data from the CA Directory.
   
   
3. Run the command dxserver start all (This will start all the dxserver services).

Environment

Release:
Component: ARGIS