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When upgrading Service Desk/CMDB from r11.2 to r12.1, we receive an error: Java Virtual Machine Launcher: Could not find the main class.
Article ID: 53642
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
This document explains how to address this problem.
This error can happen for the following reasons:
Path to Service Desk has spaces in it (i.e. "C:\Program Files\CA\Service Desk\") in the %WINDIR%\paradigm.ini file for the variable: "NX_ROOT"
To resolve this, edit the paradigm.ini file and fix the value for NX_ROOT value to have the DOS 8.3 notation and uses Unix directory slashes for the directory path (i.e. "NX_ROOT=C:/PROGRA~1/CA/SERVIC~1"). Reboot the Server and re-run the upgrade.
The Windows Server you are performing the upgrade has an environment variable defined for %NX_ROOT%.
Right Click "My Computer" and go to "Properties" > "Advanced" > "Environment Variables".
Remove any environment variables.
Ensure that the Windows environment support 8.3 file names.
Ensure the registry setting NtfsDisable8dot3NameCreation registry value is "0". Reboot if a change is made.