Can I bounce just the web engine or the domsrvr without interrupting other daemons?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Yes, you can. With R12 Perl scripts have been added in the bin directory for ease of service desk administration.

Solution:

Please note this procedure should only be used in a Lab environment for the purposes of testing changes to customizations or configuration files.
This is not supported in a production environment.

With pdm_bounce.pl we can bounce the following:

1. web engine.
   
   
2. domsrvr.
   
   
3. spell server.
   
   
4. run a pdm_d_refresh on daemons.
   
   Use the pdm_perl script to initiate pdm_bounce.pl.

Examples:

Help can be found on the bounce.pl script by running the following command

1. pdm_perl pdm_bounce.pl -h
   
   

   <Please see attached file for image>

   
   
   
2. To bounce all the web engines.
   
   pdm_perl pdm_bounce.pl web
   
   

   <Please see attached file for image>

   
   
   
3. To run pdm_d_refresh after running bounce on web engines.
   pdm_perl pdm_bounce.pl -r web
   
   

   <Please see attached file for image>

   
   
   
4. To bounce all the Dom servers.
   
   pdm_perl pdm_bounce.pl dom
   
   

   <Please see attached file for image>

   

Environment

Release:
Component: ARGIS