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Can I bounce just the web engine or the domsrvr without interrupting other daemons?

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Article ID: 53641

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Yes, you can. With R12 Perl scripts have been added in the bin directory for ease of service desk administration.

Solution:

Please note this procedure should only be used in a Lab environment for the purposes of testing changes to customizations or configuration files.
This is not supported in a production environment.

With pdm_bounce.pl we can bounce the following:

  1. web engine.

  2. domsrvr.

  3. spell server.

  4. run a pdm_d_refresh on daemons.

    Use the pdm_perl script to initiate pdm_bounce.pl.

Examples:

Help can be found on the bounce.pl script by running the following command

  1. pdm_perl pdm_bounce.pl -h

    <Please see attached file for image>

    Figure 1

  2. To bounce all the web engines.

    pdm_perl pdm_bounce.pl web

    <Please see attached file for image>

    Figure 2

  3. To run pdm_d_refresh after running bounce on web engines.
    pdm_perl pdm_bounce.pl -r web

    <Please see attached file for image>

    Figure 3

  4. To bounce all the Dom servers.

    pdm_perl pdm_bounce.pl dom

    <Please see attached file for image>

    Figure 4

Environment

Release:
Component: ARGIS

Attachments

1558711117645000053641_sktwi1f5rjvs16s3o.gif get_app
1558711115618000053641_sktwi1f5rjvs16s3n.gif get_app
1558711113675000053641_sktwi1f5rjvs16s3m.gif get_app
1558711111676000053641_sktwi1f5rjvs16s3l.gif get_app