search cancel

Can I bounce just the web engine or the domsrvr without interrupting other daemons?


Article ID: 53641


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



Yes, you can. With R12 Perl scripts have been added in the bin directory for ease of service desk administration.


Please note this procedure should only be used in a Lab environment for the purposes of testing changes to customizations or configuration files.
This is not supported in a production environment.

With we can bounce the following:

  1. web engine.

  2. domsrvr.

  3. spell server.

  4. run a pdm_d_refresh on daemons.

    Use the pdm_perl script to initiate


Help can be found on the script by running the following command

  1. pdm_perl -h

    <Please see attached file for image>

    Figure 1

  2. To bounce all the web engines.

    pdm_perl web

    <Please see attached file for image>

    Figure 2

  3. To run pdm_d_refresh after running bounce on web engines.
    pdm_perl -r web

    <Please see attached file for image>

    Figure 3

  4. To bounce all the Dom servers.

    pdm_perl dom

    <Please see attached file for image>

    Figure 4


Component: ARGIS


1558711117645000053641_sktwi1f5rjvs16s3o.gif get_app
1558711115618000053641_sktwi1f5rjvs16s3n.gif get_app
1558711113675000053641_sktwi1f5rjvs16s3m.gif get_app
1558711111676000053641_sktwi1f5rjvs16s3l.gif get_app