Software Distribution or Stage Fails with "DTS failure - reason 6".

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description

A software distribution or stage may fail with "DTS failure - reason 6" - Job status: DTS error: dts error [SDM228431], but the delivery trace shows that DTS transfers are in progress or completed.

Solution

Root Cause: A timeout occurred between Unicenter Software Delivery and the DTS API.

Solution: Increase the timeout from the default value of 30 seconds to 5 minutes. Make the following configuration change on the domain manager: In the Unicenter DSM Explorer, expand Control Panel, Configuration, Configuration Policy. Unseal the Default Computer Policy, and select DSM, Software Delivery, File Transfer. Double-click the DTS: Server API Timeout policy, and change the value from 30,000 milliseconds to 300,000 milliseconds. Finally, seal the Default Computer Policy again.

Environment

Release:
Component: DTSVMG