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Remote Control session gets disconnected as soon as a connection is established.

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Article ID: 53618

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description:

Once a session is established and the Remote Control Viewer gets the desktop of the host, it gets disconnected with the following error message:

"Connection to the network lost".

The TRC_RCVIEWER.log shows the following:

220109-12:38:13.9868781L|007428|000014d4|VIEWER|CCFNetwork::Rece|CCFNetwork.cpp|001945|ERROR|Failed to decompress data stream.
Stream compression state lost. Disconnecting 220109-12:38:13.9870043L|007428|000014d4|VIEWER|CCFSock::Disconn|CCFSock.cpp|000392|DETAIL | Disconnect Called 220109-12:38:13.9873882L|007428|000014d4|VIEWER|rcViewer |000000|INFO|CRCViewer::Notify: network error 23 raised:

On the URC Viewer screen you will see the following text:

Establishing network connection to x.x.x.x...
Verifying username and password... 
Connected successfully 
Disconnected from remote computer: 
The network connection has been lost.
Time connected xx minute(s) xx second(s) .. 

Solution:

The problem may be due to Data compression.

To fix this problem select "No Compression" in Data Compression section under the Advanced tab in the Connection Settings screen.

<Please see attached file for image>

Figure 1

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Attachments

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