Remote Control session gets disconnected as soon as a connection is established.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Once a session is established and the Remote Control Viewer gets the desktop of the host, it gets disconnected with the following error message:

"Connection to the network lost".

The TRC_RCVIEWER.log shows the following:

220109-12:38:13.9868781L|007428|000014d4|VIEWER|CCFNetwork::Rece|CCFNetwork.cpp|001945|ERROR|Failed to decompress data stream.
Stream compression state lost. 
Disconnecting 
220109-12:38:13.9870043L|007428|000014d4|VIEWER|CCFSock::Disconn|CCFSock.cpp|000392|DETAIL | Disconnect Called 
220109-12:38:13.9873882L|007428|000014d4|VIEWER|rcViewer |000000|INFO|CRCViewer::Notify: network error 23 raised:

On the URC Viewer screen you will see the following text:

Establishing network connection to x.x.x.x...
Verifying username and password... 
Connected successfully 
Disconnected from remote computer: 
The network connection has been lost.

Time connected xx minute(s) xx second(s) .. 

Environment

Client Automation: All Versions.

Resolution

The problem may be due to Data compression.

To fix this problem select "No Compression" in Data Compression section under the Advanced tab in the Connection Settings screen.

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