search cancel

Remote Control session gets disconnected as soon as a connection is established.


Article ID: 53618


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation



Once a session is established and the Remote Control Viewer gets the desktop of the host, it gets disconnected with the following error message:

"Connection to the network lost".

The TRC_RCVIEWER.log shows the following:

220109-12:38:13.9868781L|007428|000014d4|VIEWER|CCFNetwork::Rece|CCFNetwork.cpp|001945|ERROR|Failed to decompress data stream.
Stream compression state lost. Disconnecting 220109-12:38:13.9870043L|007428|000014d4|VIEWER|CCFSock::Disconn|CCFSock.cpp|000392|DETAIL | Disconnect Called 220109-12:38:13.9873882L|007428|000014d4|VIEWER|rcViewer |000000|INFO|CRCViewer::Notify: network error 23 raised:

On the URC Viewer screen you will see the following text:

Establishing network connection to x.x.x.x...
Verifying username and password... 
Connected successfully 
Disconnected from remote computer: 
The network connection has been lost.
Time connected xx minute(s) xx second(s) .. 


The problem may be due to Data compression.

To fix this problem select "No Compression" in Data Compression section under the Advanced tab in the Connection Settings screen.

<Please see attached file for image>

Figure 1


Release: UASIT.99000-11.2-Asset Intelligence


1558711500490000053618_sktwi1f5rjvs16s9l.gif get_app