Description:
Asset/CI notifications is a new feature in Service Desk R12. This document explains the steps to setup asset/ci notifications.
Solution:
Assets/CI's has associations with contacts, vendors and organizations. In Service Desk R12, new special object contacts have been created that allows the contacts, organizations and vendors of an Asset/CI to be notified.
The special object contacts will have special notation (@) which helps to distinguish them from normal object contacts. Figure 1
Figure1
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The following are the special object contacts for Assets/CI's: Figure 2
Figure 2
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Example: Steps to notify Asset/CI primary contact on Initial notification
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