JasperSoft install hangs at around 13%

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

At the following stage during the install (screenshot below), JasperSoft install on Windows hangs at 13% and does not progress any further. 

Environment

JasperSoft 6.x /7.x/8.x

All Supported Windows Operating Systems

Cause

Anti-virus software interfering with the install process

Resolution

Disable the anti-virus software for the duration of the JasperSoft installation.

After the JasperSoft installation is complete, the anti-virus software can be re-enabled.