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What to do when DSM install fails using the Installation Wizard on Windows systems?

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Article ID: 53592

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

While you get the error message during the install, leave the error box opened and check %temp% (user temp) on windows system. You should find two DSM install log files, TRC_Inst2_ITRM.log and DSMsetup.log. Save these log files before closing the install (as they're temporary). For this particular error, you should analyze DSMsetup.log. Try searching for the same error message in the log. As this is in an msi (windows installer) log format, you can use a third party analysis tool (such as WiLogUtl.exe) to analyze the file. If further assistance is needed, contact support or open a support case attaching the log files.

Environment

Release:
Component: DTSVMG