In CA Asset Portfolio Management 14.1, when editing a company record, the division edit box disappears
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Article ID: 5359
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
When editing or creating a new company, after selecting the division lookup icon, the entire division field (label and edit box) disappears.
Environment
CA Asset Portfolio Management 14.1
Resolution
The company type field is required and should be set to 'Internal', when the company will be linked to a Division.
Enter a company type = Internal, first, and then enter the Division information.