IIS config to access Service Desk URL with Server Hostname by hiding CAisd/pdmweb.exe
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Article ID: 53578
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Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
How to access ServiceDesk web URL by entering only the server name instead of the complete URL as http://servername/CAisd/pdmweb.exe?
Environment
Service Desk Manager: All Supported versions
Resolution
- Go to Start->All Programs->Administrative Tools ->Internet Information Services (Manager)
- In IIS, expand web sites.
- Right Click on Default Web Site ->Properties.
- Under the Home Directory tab, check the option A redirection to a URL
- In the Redirection URL field enter http://<example Service Desk servername>/CAisd/pdmweb.exe
- Check the options a) The exact URL entered above and b) A directory below URL entered.
- Click on Apply (see Figure 1).

Figure 1:
- Go to Documents tab.
- Click on Add
- Enter pdmweb.exe (see Figure 2):

Figure 2:
- Click on Apply and OK
- Open the web browser and in the Address field enter http://server and it will redirect to Service Desk URL.
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