search cancel

IIS config to access Service Desk URL with Server Hostname by hiding CAisd/pdmweb.exe


Article ID: 53578


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


How to access ServiceDesk web URL by entering only the server name instead of the complete URL as http://servername/CAisd/pdmweb.exe?


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


  1. Go to Start->All Programs->Administrative Tools ->Internet Information Services (Manager)

  2. In IIS, expand web sites.

  3. Right Click on Default Web Site ->Properties.

  4. Under the Home Directory tab, check the option A redirection to a URL

  5. In the Redirection URL field enter http://servername/CAisd/pdmweb.exe

  6. Check the options a) The exact URL entered above and b) A directory below URL entered.

  7. Click on Apply (see Figure 1).

    Figure 1:

  8. Go to Documents tab.

  9. Click on Add

  10. Enter pdmweb.exe (see Figure 2):

    Figure 2:

  11. Click on Apply and OK

  12. Open the web browser and in the Address field enter http://server and it will redirect to Service Desk URL.


1558711095034000053578_sktwi1f5rjvs16s3z.gif get_app
1558711093244000053578_sktwi1f5rjvs16s3y.gif get_app