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How can I uninstall "discovered software" from a machine using DSM?

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Article ID: 53537

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description

Sometimes you can find computers which report in their software inventory applications that are not allowed by your company. You, as an administrator, may want to uninstall such software but the DSM console does not allow this feature by itself.

Solution

The 'Discovered Software' belongs to the Asset Management feature as it is reported by the computer inventory.

Such unwanted software would probably be installed by the computer end user.

To uninstall the unwanted software from the machines you need to create a "command" type "asset job" in order to run a .bat, .cmd or dmscript file on the machine which will uninstall the application.

You will have to find by yourself the uninstall string or command to uninstall the application as it depends on the installer used by the unwanted application. Searching for it in the software manufacturer WEB site or the following registry keys

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
and/or
HKEY_LOCAL_MACHINE\SOFTWARE\<ProgramManufacturer>
Also may be of help.

NOTE: Alternatively you can use a Software Delivery job to deliver the job to the affected computers if the SD plug-in is also installed on the system.

Environment

Release:
Component: DTSVMG