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How to modify the Visualizer log levels to get more info.

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Article ID: 53513

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

When there is a need for more info or for troubleshooting purposes, Visualizer has a config file that can be modified to provide more details in the visualizer logs.

Solution

To modify and have the log level change find the following file: cmdbvisualizerlogging.properties in Program Files\CA\CMDBVisualizer\WEB-INF\classes.
Change the setting from default ERROR to INFO.

Environment

Release:
Component: ARGIS