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What to do when you get "No MDB Connection" message while installing DSM Manager connecting to the remote MDB machine.

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Article ID: 53507

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Install tries to authenticate into the remote MDB machine using the currently-logged-on user and this error normally indicates that this user does not have a permission to logon to that remote MDB machine. So make sure the user that installs DSM manager has a logon permission to the remote MDB machine before trying the install of DSM Manager.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: