What to do when you get "No MDB Connection" message while installing DSM Manager connecting to the remote MDB machine.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Install tries to authenticate into the remote MDB machine using the currently-logged-on user and this error normally indicates that this user does not have a permission to logon to that remote MDB machine. So make sure the user that installs DSM manager has a logon permission to the remote MDB machine before trying the install of DSM Manager.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: