The Console link is grayed out

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Article ID: 5350

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

The Console link is grayed out in the SOI Webpage.

This prevent opening the SOI Console.

Cause

The java script that check on the version of JRE will not recognize JRE 1.8.x version.

 

Environment

SOI 4.0, 4.0 CU1, 4.0 SP1JRE 1.8.x

Resolution

On the UI Server,

Edit
\CA\SOI\SamUI\webapps\sam\ui\js\deployJava.js
In the section
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

Added the 1.8.0 like
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.8.0')) {
list[0] = '1.8.0';
} else if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

After refreshing IE Browser, the Console link is available.