The Console link is grayed out

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The Console link is grayed out in the SOI Webpage.

This prevent opening the SOI Console.

Environment

SOI 4.0, 4.0 CU1, 4.0 SP1JRE 1.8.x

Cause

The java script that check on the version of JRE will not recognize JRE 1.8.x version.

 

Resolution

On the UI Server,

Edit
\CA\SOI\SamUI\webapps\sam\ui\js\deployJava.js
In the section
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

Added the 1.8.0 like
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.8.0')) {
list[0] = '1.8.0';
} else if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

After refreshing IE Browser, the Console link is available.