Asset Management Agent status showing up as 'Information'

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

If you define a policy and if any asset violates the policy, the UAM Agent status will be modified to "Information", to alert the administrator that something has changed on the asset.

This happens for any policy and you don't need to set any actions for the same.

Solution

To set the status back to "Operational" disable the policy and run the following SQL query:

update ca_agent set derived_status_am=0 where object_uuid in (select dis_hw_uuid from ca_discovered_hardware) and derived_status_am=3

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: