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Asset Management Agent status showing up as 'Information'

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Article ID: 53490

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

If you define a policy and if any asset violates the policy, the UAM Agent status will be modified to "Information", to alert the administrator that something has changed on the asset.

This happens for any policy and you don't need to set any actions for the same.

Solution

To set the status back to "Operational" disable the policy and run the following SQL query:

update ca_agent set derived_status_am=0 where object_uuid in (select dis_hw_uuid from ca_discovered_hardware) and derived_status_am=3

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: