CA Gen Diagram Trace Utility (DTU) fails to start, see splash screen and closes

Article Id: 5349

Status: Published

Updated On: 09-08-2018 18:53

Legacy Id: TEC1264545

Products:

CA Gen CA Gen - Workstation Toolset CA Gen - Host Encyclopedia CA Gen - Run Time Distributed

Issue/Introduction:

The CA Gen DTU has previously been working successfully but now fails to start. It flashes like it is going to start and there is briefly a splash screen but then it closes immediately. Similar symptoms have been seen before when the wrong version of Java is installed on the machine, but that is not the case here.

Cause:

There is a problem with the DTU cache/temporary files.

Environment:

Windows

Resolution:

To resolve, delete the subfolders configuration and workspace from folder: %LOCALAPPDATA%\CA\Gen 8.x\cfg\DiagramTrace where 8.x = 8.5 or 8.6 e.g.
"C:\Users\<userid>\AppData\Local\CA\Gen 8.6\cfg\DiagramTrace"

If this does not resolve the problem, launch the DiagramTrace with the 'clean' option as follows: DiagramTrace -clean