The following error message appears when I run Crystal reports. "the ) is missing"
Article ID: 53481
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
This problem might occur when "u2lpdmtime.dll" is missing or is placed somewhere else other that %systemroot%\system32
Following could be the possibilities of this error message.
Multiple versions of Crystal reporting installed on the server.
Uninstall one of the versions.
Corrupt installation of Crystal reports.
Uninstall Crystal reports
Install Crystal reports from Unicenter service desk Client CD.
"u2lpdmtime.dll" is missing or is placed somewhere else other that %systemroot%\system32
Copy the u2lpdmtime.dll from a machine where crystal reporting is working . It is located in %systemroot%\system32.
Put this dll in %systemroot%\system32 on the problem machine.