The following error message appears when I run Crystal reports. "the ) is missing"

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This problem might occur when "u2lpdmtime.dll" is missing or is placed somewhere else other that %systemroot%\system32

Solution:

Following could be the possibilities of this error message.

1. Multiple versions of Crystal reporting installed on the server.
   
   
   • Uninstall one of the versions.
     
     
2. Corrupt installation of Crystal reports.
   
   
   • Uninstall Crystal reports
     
     
   • Install Crystal reports from Unicenter service desk Client CD.
     
     
3. "u2lpdmtime.dll" is missing or is placed somewhere else other that %systemroot%\system32
   
   
   • Copy the u2lpdmtime.dll from a machine where crystal reporting is working . It is located in %systemroot%\system32.
     
     
   • Put this dll in %systemroot%\system32 on the problem machine.

Environment

Release:
Component: ARGIS