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Installation procedure and order of installation for a successful CA Service Desk and CA ITCM r12 integration.

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Article ID: 53450

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

The following document describes the installation procedure and order of installation for a successful CA Service Desk r12 and CA ITCM r12 integration.

Solution

If CA Service Desk r12 is installed on a machine which has an existing installation of a CA ITCM r12 domain manager, the installation may fail or integration may not work.

For a successful CA Service Desk and CA ITCM integration, CA Service Desk r12 should be installed first followed by CA ITCM r12. Alternatively, you may install CA ITCM r12 and CA Service Desk r12 on separate machines.

Environment

Release:
Component: ARGIS